IT and infrastructure management services have undergone a significant change and increasingly. IT teams are focused on delivering business value, improved efficiency and variabilization of costs. Meeting the challenge requires innovative ways to respond to business needs, greater flexibility, faster technology innovation, and providing greater business value and follows ITIL documents define best practices and accepted techniques in the information technology community.
Our primary focus of IT management is the value creation made possible by technology, to maintain the alignment of technology and business strategies and to improve the overall value chain of an organization. To work as a creative, synergistic, and collaborative team instead of a purely mechanistic span of control.
Efficiencies of having this type of integrated and automated management environment allows enterprises to get their applications up and running faster, with simpler manageability and maintenance.
IT Management Concepts
Planning and Management
A formal document and plan to guide the CM program that includes items such as: Personnel; Responsibilities and Resources; Training requirements; Administrative meeting guidelines, including a definition of procedures and tools; baselining processes; Configuration control and Configuration status accounting; Naming conventions; Audits and Reviews; and Subcontractor/Vendor CM requirements.
Define the system or subsystem architecture, components, and any developments at any point in time. It is the basis by which changes to any part of an information system are identified, documented, and later tracked through design, development, testing, and final delivery. CI incrementally establishes and maintains the definitive current basis for Configuration Status Accounting (CSA) of a system and its configuration items (CIs) throughout their lifecycle (development, production, deployment, and operational support) until disposal.
Evaluation of all change requests and change proposals, and their subsequent approval or disapproval. It is the process of controlling modifications to the system's design, hardware, firmware, software, and documentation.
Verification and Audit
An independent review of hardware and software for the purpose of assessing compliance with established performance requirements, commercial and appropriate military standards, and functional, allocated, and product baselines. Configuration audits verify the system and subsystem configuration documentation complies with their functional and physical performance characteristics before acceptance into an architectural baseline.